BCS Foundation Certificate in Business Change

Managing Organisational Change

Manage Change with latest tools and techniques
Learn the basics of organisational change and its principals
Know the different types of change
Acquire, Deploy and Ensure successful change solutions in your organisation

Change is a never-ending phenomenon and when it occurs in an organisation it might disturb the work environment. To counter this it is necessary to manage change in the organisation. The top management feels that if the element of change is not managed, it can have adverse effects on the organisation. The BCS Foundation Certificate in Business Change provides the aspirants such a type of knowledge. It also upgrades their skills such that they can manage the organisational change. At Pentagon Training, we provide the delegates with the course to help them progress further in their careers.

Who should take this course

The BCS Foundation Certificate in Business Change provides an entry qualification for anyone wishing to understand the process and techniques used in delivering business change. The course would be generally taken up by Project and System Managers.

Prerequisites

There are no formal entry requirements for this course although attendance at an accredited course is strongly recommended.

What Will You Learn

During the course the delegates will learn about the following concepts:

Business and IS strategy
Business improvement definition
Business change design and implementation
Benefits management and realisation

Key Learning Points

Exam Prepration Tips

Tutor Support

Courseware

Course Overview

The BCS Foundation Certificate in Business Change (one of the courses in the Business Analysis Training) delivers a complete view of the business change lifecycle and the activities, techniques and models used when carrying out business change work. Much of the focus is on the use of Information Technology (IT) to enable business change. Today without taking IT into the framework it would become difficult to achieve maximum benefits from the change. The BCS Foundation Certificate in Business Change will be awarded to those candidates who are capable of demonstrating knowledge and understanding of the principles, approaches and techniques used to conduct business change activities.

Business Change Principles
- The distinction between IT projects, pure business change projects and the IT-enabled business change projects
- The distinction between IT as a driver and IT as an enabler
- The degrees of business change
- The distinction between improving business operations and improving business information
- IT as a core competence and the implications for the outsourcing business model
- The business change lifecycle
- The stages in the business change lifecycle
- The identification, analysis and management of stakeholders
- The business, project and external stakeholders
- The roles and responsibilities of key stakeholders:
  - Sponsor/Senior Responsible Officer
  - Business Analyst Programme Manager
  - Project Manager
  - Business Change Manager
  - Business Actor
  - Developer
Business and IT Alignment

Aligning the organisation with the External Environment, the Vision, Mission, Objectives, Strategy and Tactics, and the Enterprise Architecture
The external and internal business environments for organisations
- The importance of understanding external environment influences
- The importance of analysing the internal organisational capability
- The importance of understanding culture
Organisational Cultures
National Cultures
The implications of culture for business change projects
Corporate and IT Governance and the relevance to benefits management and risk management
Elements of an Enterprise Architecture

Business Improvement Definition
- Investigating the business situation: rationale and techniques
- Holistic approach and systems thinking
- Gap analysis: purpose and approach
- Business requirements elicitation and analysis
- The contents of the business case
  - Options
  - Costs
  - Benefits
  - Risks
  - Impacts
  - Decisions
- Stakeholder responsibilities and the business case
- The business case lifecycle
- Programme definition
  - The change programme
  - The relationship between programmes and projects
  - The role of the programme office
Business Change Design
- Aspects of organisational change
  - The organisation structure: boundaries and relationships
  - Organisation performance measurement
- Aspects of people change
  - Defining roles and jobs
  - Defining required skills and competencies
  - Managing performance of individuals
  - Communications planning
- Aspects of process change
  - The distinction between the functional and process views
  - The elements of a business process
  - ‘As is’ and ‘To be’ business processes
  - Modelling tasks
  - Improving business processes
- Information analysis and modelling
  - Information management modelling
  - Levels and types of information
  - Information modelling and the representation of business rules
- Aspects of information technology
  - Systems development lifecycles: bespoke and off the shelf software solutions
  - Architecture and service management concerns
Business Change Implementation
- Planning the acquisition, deployment and acceptance
- Acquiring the solution
  - Pros and cons of bespoke deployment
  - Pros and cons of off the shelf software solutions
  - Business acceptance testing
- Deploying the solution
  - Roles required to deploy business change
  - Approaches to deploying business change
  - The change process – unfreeze, transition, refreeze
- Ensuring acceptance
  - Emotional impact of changes
  - The learning cycle
  - Analysing the forces that assist and resist change
- Reviewing the change
  - Purpose of post-implementation review
  - The distinction between PIR and benefits review
Benefits Management and Realisation
- Benefits management in the business change lifecycle
- Classifying benefits
- Investment appraisal techniques
- Benefits and the Balanced Business Scorecard, CSFs and KPIs
- Roles and responsibilities in benefits management
- The purpose, conduct and outcomes of a benefits review
- Benefits realisation: significance and challenges

Foundation in Business Change

BCS provides extra time to the candidates in case of some disability or if they have a native language different from the language of the exam.If the examination is taken in a language that is not the candidate’s native / official language then they are entitled to 25% extra time. If the examination is taken in a language that is not the candidate’s native / official language then they are entitled to use their own paper language dictionary (whose purpose is translation between the examination language and another national language) during the examination. Electronic versions of dictionaries will not be allowed into the examination room.

About Milton Keynes

Milton Keynes

Milton Keynes also abbreviated as MK is a large town located in Buckinghamshire, England. It was designed as a new town on 23 January 1967 and also an administrative centre of Borough of Milton Keynes. It is located 45 miles that is 72 km away from north-west of London.

Various another town like Bletchley, Wolverton and Stony Stratford exist here along with other 15 villages and farmland. Milton Keynes took its name from existing “Village of Milton Keynes “that is few miles away from the planned centre.

History of Milton Keynes

Milton Keynes has a rich history with proof of human settlement that was found before starting the construction of this city in 1960’s. When UK government decided to establish Milton Keynes, most of the area was farmland, and undeveloped villages and the earlier history was incredibly rich. Until the 10^th century, there was no evidence of occupation in villages. During middle age, 18 villages were present that still form the heart of Milton Keynes districts. With the arrival of London and Birmingham Railway and Grand Junction canal in late 18^th and 19^th century, the area went through many changes and the new town of Wolverton, and New Bradwell emerged.

The greatest change in the history of Milton Keynes was when it was chosen to solve housing problems in London. Milton Keynes was planned as biggest towns and have an area of 89 square kilometres that became home to around 250,000 people. In the beginning, no building was allowed to be tall than the tallest tree, and later Milton Keynes Partnership changed it. Tallest building in Milton Keynes is 14 floors high. Its population will double by the year 2026.

Milton Keynes offers a broad range of opportunities to people to learn new things and get a better education. Bletchley Park code breakers brought innovation to the city in second world war. This team cracked secret codes of Germans. Milton Keynes is a destination that is always passionate about developing minds. It contains some of the best schools and colleges. Milton Keynes College offers a wide range of courses in different domains. It is one of the fastest growing college in the United Kingdom.

Open University offers contemporary learning where degree level education is provided to everyone. The headquarters of the university is located at Walton Hall in Milton Keynes. There is also University Centre Milton Keynes ( UCMK) which is a hub for higher education with new facilities and exciting courses in the middle of the city. This town also contains a solar-powered house that plays a significant role in the development of electric transport. Various courses, classes and opportunities are offered by Milton Keynes Theatre Creative Learning department to young people and adults to explore theatres including makeup, drama, acting and much more.

Sport

Milton Keynes has various professional teams in football, in ice hockey and in Formula one. It is also home to Xscape indoor ski slope, Formula Fast Indoor Karting Centre, Airkix Indoor Sky Diving facility and National Badminton Centre.

Economy

At Borough level, data of Milton Keynes economy, demography and politics is collected. Milton Keynes is one of the most successful economies in Southeast along with gross value added per capita index which was 47% higher than the national average. According to 2015 data, average wages place it in top five nationally.

Just 0.6% of businesses employ people more than 250 which include Open University, Volkswagen Group, Mercedes-Benz and Network Rail. Remaining enterprises around 81.5% employ near about 10 people. Milton Keynes professional, technical and scientific sector contributes large employment. Milton Keynes has a high number of business start-ups in England and start-up levels remained high even during the period of recession 2009/2010. Most of the population is younger. 22.6% of Borough population is under 16, 12.1% are aged 65+. According to 2011 census report, Milton Keynes Urban area comprises of 8.7% South Asian, 78.4% white, 3.5% Mixed Race, 7-5% Black, 1.2% Chinese, 6.7% other ethnic group and Asian.